ORDERING:


  •         What are your modes of payment?

Ø  Bank deposit/transfers (BDO and BPI), via Dragonpay (web admin fee of

Php 50 will apply, Cash on Delivery (for Metro Manila only, fee of Php 50 will

apply. Once we receive your orders, we will confirm it by

sending you an invoice through email with the total amount due, our bank

details/how to pay, and further instructions on how to send proofs of payment

(for bank transactions). For Dragonpay, please follow the instructions

provided by Dragonpay to complete payment.


  •         What are the Dragonpay payment channels?

Ø  LBC, Cebuana Lhuillier, M Lhuillier, Bayad Center, SM Bills Payments, and

Robinsons Bills Payment. An additional Php 50 for the web admin fee on top

of your order and shipping fee shall apply.


  •         How long to deliver?

Ø  Please allow our team two (2) business days, weekends and holidays not

included, to verify and prepare the orders. For bank and Dragonpay

transactions, there is a period of 1-2 business days for verification of payment.

Note that delivery to your address would be 2-3 business days for Metro

Manila, and approximately 5-7 days for provincial.


  •         What is the status of my order?

Ø  Please send us a message in our email: lovehopefaith.orders@gmail.com.

Please use your order number as subject of email for easy tracking.


  •            How much is the shipping fee?

Ø   1-3 pieces Metro Manila, 80 pesos

Ø   4 pieces and up Metro Manila, free shipping

Ø   1-7 pieces Provincial Address, 150 pesos

Ø   8 pieces and up Provincial, free shipping


RETURNS AND EXCHANGE:

  •   Return/Exchange/Missing Items

Ø  For any concerns on your items, please complete an incident report in our website: http://lovehopefaithgroup.com/incident-report/. Our team will contact you once we have reviewed your report.


  •            Is there any warranty?

Ø  The watch has a 1-month warranty (mechanism and battery only) from date of purchase. However, the warranty does not cover normal wear and tear, excessive abuse or misuse or any instructions provided was not followed by the user that may cause the warranty to be voided.


PRODUCT FEATURES AND SIZES:


  •         What is the size of your LifeSaver Watch?

Ø  LIFE SAVER WATCH 3.1 BIG: diameter – 35mm; strap width – 17mm; length – 243mm

Ø  LIFE SAVER WATCH 3.1 SMALL: diameter – 25mm; strap width – 14mm; length – 231mm

Ø  LIFE SAVER WATCH 4.0: diameter – 35mm; strap width – 17mm; length – 243mm


  •            What are the available colors?

Ø  For the LifeSaver Watch 3.1: Army Green, Black, White, Red, Purple, Mint Green, Navy Blue, Brown, Pink, Gray

Ø  For the LifeSaver Watch 4.0: Blue, Black, White, Green, Red, Pink, Beige, Gray


  •            Is your watch water-proof?

Ø  The watch is water-resistant, not waterproof. It can withstand sweat and accidental splashes of water only. It should not be subjected to water at any time.


  •            What are the materials used for watch?

Ø  Strap: Silicone Rubber Mechanism

Ø  Japan Movement Technology Back Cover

Ø  Stainless Case: Alloy


  •            What is the packaging of the LifeSaver Watch?

Ø   Lenth: 25.5cm, Height: 6.5cm, Width: 1cm


  •            How long does your battery last?

Ø   The battery is already included and the watch activated upon delivery to

  1. The battery life may vary but based on the experiences of our clients, they

last for at least six months. In any case the battery would ran out before or

after six months, you can have it replaced; it is available at most local watch

repair shops.


  •            What are the materials for Life Saver Watch 4.0?

Ø   It has an alloy case that is enough for daily use and water resistant, a mineral glass lens that is scratch and impact-resistant and a hypoallergenic silicon strap.


  •            What is the battery type?

Ø   We often call it AG4. The diameter is 6.8mm, thickness is 2.6mm


  •            What is the sizes and available color of Life Saver Shirt?

Ø   LifeSaver Shirt 3.1: 2XS-3XL; White and Black

Ø   LifeSaver Shirt 4.0: 2XS-3XL: White



LHFG’S MOVEMENT AND BENEFICIARIES:


  •   Where can I apply as Beneficiary?

Ø  The immediate family of patient may visit our office for application. Please bring the following requirements: Certificate of Indigency, Clinical Abstract, Treatment Protocol, Social Case Study Report, Xerox ID (Guardian), Xerox ID (Patient), Whole Body Picture (Patient)


  •   What is the background of your advocacy?

Ø  With every purchase of LifeSaver Products (watch and shirt), we donate 50% of the net proceeds to Cancer patients and its various beneficiaries. Aside from the children who are fighting against Cancer, ages 0-15 years old,  we also support non-profit organizations, namely, Tahanan Sta. Luisa in Antipolo City – a crisis intervention for street children, and Tahanan Carmel D’ Amore in Laoag, Ilocos Norte – a center for abandoned children managed by the Sisters of the Divine Zeal.


  •   How do you plan on helping Cancer patients?

Ø  We are currently helping an average of 40 Cancer patients a month. We help them through giving them financial support during their interview at our office. We also give them the opportunity to sell our LifeSaver products with a discount for them to have additional income for their medication.


  •   Where can I send a proposal to you?

Ø  For business proposals, please send it through lovehopefaith.group@gmail.com