Frequently Asked Questions
Ordering
SHIPPING RATES:
Ø Metro Manila - 99 pesos
Ø Provincial - 185 pesos
Cash on Delivery Nationwide
Once we receive your orders, we will confirm it by sending you an invoice through email with the total amount due, our bank details/how to pay, and further instructions on how to send proofs of payment (for bank transactions).
Please allow our team 2 - 3 BUSINESS DAYS, weekends and holidays not included, to verify and prepare the orders.
Delivery to your address would be:
1-3 business days for Metro Manila
5-7 business days for Provincial addresses in Luzon
10-12 business days for Provincial addresses in Visayas and Mindanao
10-15 business days for Palawan
from the date of pick-up of partner courier.
Please send us a message in our email: lovehopefaith.orders@gmail.com.
Please use your Order Number as subject of email for easy tracking.
Returns and Exchange
For any concerns on your items, please complete an Incident Report on our website: www.lovehopefaithgroup.com/pages/incident-report
Our team will contact you within 24 hours or the next business day.
For items ordered on our website, the watch has a 1-month warranty (mechanism and battery only) from date of purchase. However, the warranty does not cover normal wear and tear, excessive abuse or misuse or any instructions provided was not followed by the user that may cause the warranty to be voided.
Product Feature and Sizes
LIFE SAVER WATCH 4.0: diameter – 35mm; strap width – 17mm; length – 243mm
LIFESAVER WATCH: Blue, Black, White, Green, Red, Pink, Beige, Gray
The watch is water-resistant, not waterproof. It can withstand sweat and accidental splashes of water only. It should not be subjected to water at any time.
Ø Strap: Silicone Rubber Mechanism
Ø Japan Movement Technology Back Cover
Ø Stainless Case: Alloy
Box Length: 25.5cm
Height: 6.5cm
Width: 1cm
The battery life may vary but based on the experiences of our clients, they last for at least six months. In any case the battery would ran out before or after six months, you can have it replaced. It is available at most local watch repair shops.
It has an alloy case that is enough for daily use and water resistant, a mineral glass lens that is scratch and impact-resistant and a hypoallergenic silicon strap.
We often call it AG4. The diameter is 6.8mm, thickness is 2.6mm.
Ø LifeSaver Shirt: Black, White
- 2XS (Ladies Cut Only)
- Extra Small
- Small
- Medium
- Large
- Extra Large
- 2 Extra Large
- 3 Extra Large
LHFG's Movement and Beneficiaries
You may view our beneficiaries here: https://lovehopefaithgroup.com/pages/beneficiaries-home
With every purchase of LifeSaver Products (watch and shirt), we donate 50% of the net proceeds to Cancer patients and its various beneficiaries. Aside from the children who are fighting against Cancer, ages 0-15 years old, we also support non-profit organizations, namely, Tahanan Sta. Luisa in Antipolo City – a crisis intervention for street children, and Tahanan Carmel D’ Amore in Laoag, Ilocos Norte – a center for abandoned children managed by the Sisters of the Divine Zeal.
We are currently helping an average of 40 Cancer patients a month. We help them through giving them financial support during their interview at our office. We also give them the opportunity to sell our LifeSaver products with a discount for them to have additional income for their medication.
Corporate Partnerships
The Minimum Order Quantity for free packaging customization is 100 pieces.
Yes, we only customize the packaging, not the watch itself. Aside from this, we also provide bookmark for each customized box.
We encourage to finalize the design a week before the target delivery date to prepare and avoid any delays.
For bulk orders, verification of payment, processing of order including packaging customization will undergo 3-7 business days before shipping it to the courier.
For business proposals, please contact us at lovehopefaith.group@gmail.com or 09214658491